NEC Customer Product Demonstration & Documentation/UC for Business Demonstrations (Zeacom)

UC for Business Demonstrations

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Demonstration Summaries for UC for Business

Below you will find a list of demos you can access, at no cost, for the UC for Business Products. Click the links below to launch the demo you would like to view.

Some demos may launch in a separate window which you can close upon viewing. Other demos may launch in this same window which means you will need to use the BACK button on your browser to return to this page.

UCB Executive Desktop Interactive Demo
Demo Length: 1 hour

This interactive course includes the following topics:

· Desktop Overview and Online Help

· Starting Desktop

· Basic Mailbox Setup

· Using Phonebook

· Presence

· Call Handling

UCB Executive Insight Interactive Demo
Demo Length: 45 minutes

This interactive end user training includes the following topics:

· An overview of the Executive Insight Screen

· Setup

· Toolbars

· Call Tab

· Presence Tab

· Chat Tab

· Setting User Preferences

UCB Voicemail Admin Interactive Demo
Demo Length: 30 minutes

This interactive end user training contains the following topics:

· Setup Mailbox classes

· Creating a voicemail box

· Editing a voicemail box

· Adding a default presence

· Creating a distribution list

UCB Agent Desktop Interactive Demo
Demo Length: 1 hour

This course consists of 10 modules designed to allow the learner to practice the essential tasks of the Agent Desktop application. The following topics are covered in during this course:

· Agent Login and Set up

· A tour of the agent desktop features

· Log into and learn about queues

· Answering a queue call

· Enable Break and Worktime

· About Auto Logout

· Manage calls with call controls

· Manage calls with presence

· Using wrap up and call back

· Using Chat

UCB Administrator Basics Demo
Demo Length: 30 minutes

This interactive demonstration allows the learner to practice essential tasks of UCB System Administration. This demo includes the following topics:

· Launch/Login/Explore Administrator

· Create/Edit Departments

· Add contacts to phone book

· Edit phone book contacts

· Basic Security

UCB Operator Console Demo
Demo Length: 30 minutes

This demonstration consists of each of the following 8 modules designed to allow the learner to practice the essential tasks of the UCB Operator Console. The following topics are covered during this demo:

· Console Overview

· Console Answering

· Console Calls Waiting

· Console Parked CARS

· Console Destination

· Console Toolbar & Speedbar

· Console Messages

· Console Preferences & Quick Find

Document Link Library
(click on icon to open)

Document Name

Description

Occupancy

A PowerPoint slide that describes how UCB calculates Occupancy in the contact center.

Agent Login Classes Visual Aid

A PowerPoint file that describes how a call is delivered from the PBX all the way to an agent. Good basic description of call flow in a contact center.

QRG Administrator

This is a quick reference guide that covers most of the Administrator application. It is meant for company administrators who administer UCB at their site. Includes contact voice messaging, contact center, announce, console, security, and more.

Skills Based Routing Matrix

Designed to help customers track queue delivery to their Agent Login Classes. Keep this up to date every time you change delivery to a class.

NEC Customer Product Demonstration & Documentation